If the Apptim Desktop app is not starting/opening in your computer, you can try the steps below.
Check if the port 5000 is in use
Open the Terminal (If you are a Windows user, make sure to run as administrator) and execute the command below:
Mac users:
lsof -i tcp:5000
Windows users:
netstat -ano | findstr :5000
If it is in use and the Apptim app is not opened, then you can kill it with:
Mac users:
kill -9 <PID>
Windows users:
taskkill /PID 5000 /F
Check if adb (Android Device Bridge) is stuck
Kill adb server:
adb kill-server
Start adb again:
adb start-server
Contact our support team
If after these steps, the Apptim Desktop app still doesn't open (we're really sorry 😅 ), you can send us an email to [email protected] and attach the session log (YYYY-MM-DD.HH.MM.log) in a zip file:
Mac users:
Execute open $TMPDIR on Terminal, then go to (/apptim_temp/logs/{session log})
Windows users:
Go to (/Users/{user}/Appdata/Local/Temp/apptim_temp/logs/{session log})
If you have any questions regarding these steps or want to get support from our team directly, you can contact us at [email protected].