Troubleshooting common server issues
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Written by Team
Updated over a week ago

If the Apptim Desktop app is not starting/opening in your computer, you can try the steps below.

Check if the port 5000 is in use

Open the Terminal (If you are a Windows user, make sure to run as administrator) and execute the command below:

Mac users:

lsof -i tcp:5000

Windows users:

netstat -ano | findstr :5000

If it is in use and the Apptim app is not opened, then you can kill it with:

Mac users:

kill -9 <PID>

Windows users:

taskkill /PID 5000 /F

Check if adb (Android Device Bridge) is stuck

Kill adb server:

adb kill-server

Start adb again:

adb start-server 

Contact our support team

If after these steps, the Apptim Desktop app still doesn't open (we're really sorry πŸ˜… ), you can send us an email to [email protected] and attach the session log (YYYY-MM-DD.HH.MM.log) in a zip file:

Mac users:

Execute open $TMPDIR on Terminal, then go to (/apptim_temp/logs/{session log})

Windows users:

Go to (/Users/{user}/Appdata/Local/Temp/apptim_temp/logs/{session log})

If you have any questions regarding these steps or want to get support from our team directly, you can contact us at [email protected].

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