If you are using Apptim Desktop with Android devices, you will need to install some Android dependencies for Apptim to be able to access your device and gather app data.

This process is done automatically by Apptim Desktop after you login to the app the first time. But, if you see an error message during the installation process or if the installation doesn't finish after a certain period of time, we recommend installing the dependencies manually as described in this guide.

For Windows users

To install Android dependencies in Windows manually, please follow these steps:

1) Close the Apptim app.

2) Download the zip file containing the required dependencies from here.

3) Go to this path in File Explorer: C:\Apptim\resources\app\SERVER\bin\ext

Note: If you can't find the Apptim folder in the C disk, look for it in the D or E disks.

4) Extract the zip file there, replace the folders if they already exist.

For Mac users

To install Android dependencies in Mac manually, please follow these steps:


1) Close the Apptim app.

2) Download the zip file containing the required dependencies from here.

3) Go to this path in Finder: /Applications/Apptim.app/Contents/Resources/app/SERVER/bin/ext

Note: to go directly to a specific folder on Mac, check out this guide.

4) Extract the zip file there, replace the folders if they already exist.

Once you have completed the steps above, open the Apptim app. It should detect the dependencies as installed and you will see the Home screen below.

If you have any issues while installing the dependencies manually or you can't see the Home screen after following these steps, please report the problem to us by following the steps detailed in this guide.

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